MNT Call Centre

MNT Limited is a privately owned company with 15 years of experience in the contact centre business. It began trading in June 2005 and has achieved double figure growth year on year since its formation. Its goal is to reduce the overheads of clients whilst improving their sales and levels of customer service.

MNT now proudly performs inbound, outbound and customer service tasks for many well-known clients and respected brands in the UK and abroad. Its success is due in no small part to its system such as MOTS (Mail Order Taking System) that can process orders faster than any other business in the industry.

We asked Managing Director Tony Roberts for an understanding of his thoughts before purchasing MiniFrame UK’s Ecoware system. He said; “When we launched the business in June 2005 we started with second hand equipment and so were already buying PCs on a monthly basis in line with our replacement plans. However after reviewing the Ecoware information we arranged for an onsite demonstration the very next day, as we were preparing to accelerate our purchasing requirements to match our growth”

As a business operating in a very cost conscious environment Tony went on to explain “we have been trying to minimise our overheads proactively. Whenever solutions came along we’d examine the benefits and the cost and test it for compatibility with our internal environment, Uptime and performance are critical to our business so we were cautious to have 6 operators running on 1 PC. We started with a 3 user trial, and Ecoware exceeded our expectations. Our operators need to be able to access any one of 4 million client records from a variety of databases immediately. Since purchasing a complete system we’ve since found that multiple users can access records faster than we can access them on a standalone PC. We’ve not experienced any issues with the performance or reliability of our system. Ecoware allows multiple users to share the resources of a well specified PC, meaning we are able to provide a higher performance than before at a significantly lower cost”

After 12 Months of operation under Ecoware Tony was asked if he could summarise the benefits in detail to which he replied “Aside from the reliability and speed it was the fact that we could save money and show our corporate clients that we meant business with our Environmental and CSR policy. Effectively we become a part of our clients business when taking on a contract with them which means we need to align our environmental policies”. “With electricity costs rising, it was a no brainer that Ecoware would reduce our electricity costs and this has been proven with a significant reduction in our quarterly power bills.”

 ”Although each operator wouldn’t tend to require anything more than a basic £300 PC to connect to our servers, the loads placed on each system can be very heavy. Our client databases are unique, large, detailed and independent of one another meaning operators have to be able to find their contact and switch between databases. Ecoware allows this to happen in the blink of an eye which is an astonishing feat that we still cannot quite grasp.”

And finally Tony gave probably his most significant endorsement of Ecoware saying; “It’s that good we don’t notice it!”

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Oriel High School

Introduction to the MiniFrameUK SoftXpand deployment by Mark Woolner, Network Manager Oriel Specialist Mathematics and Computing College

The Team

Oriel Specialist Mathematics and Computing College is a forward thinking dynamic secondary learning establishment which benefits from a positive leadership team focused on delivering “Excellence in Learning” with an “Every Child Matters” attitude. It‘s a community minded establishment that stays active well into the evening (the site manager can often be seen locking up around 10 pm.)

The Challenge

When I first started back in November 2007, I saw the all too familiar 25 – 30 beige boxes, crammed into a room, with a mismatch of CRT monitors perched on-top of the PCs to allow just enough room for an almost complete QWERTY keyboard and ‘rugby balled’ ball mouse. With each station pumping out around 1KW of heat, the central heating was surplus to requirements.

The Attitude

The College has had to deal with a legacy of “mend and make do” which resulted in the catch 22 situation of poor quality PC’s leading to a poor attitude towards PC’s. The heavy handed use by students had left its mark and staff came to expect issues when using ICT. “Do Not Use” and “Out Of Order” signs were seen too many times!

Playing catch up
I first worked at the school for 2 days a week, which meant I was always playing catch-up with a lot of time spent investigating faults caused by students either “sticking things IN” ( pens, paper, sandwiches) or “taking things OUT” (network, monitor & power cables along with CD drive belts). The network would often be taken down because a student, unable to see through the spaghetti junction of wiring, had inadvertently caused a loop back by plugging a network cable into two network points!

You can download the full case study about Oriel High School Here

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